FAQs
Frequently Asked Questions (FAQ)
ORDERS & ACCOUNT
Q: How do I check the status of my order?
A: Click “Log On” at the top right of the site to access your account and view order history, tracking, and addresses. If you checked out as a guest, you’ll still receive order and tracking updates via email—be sure to check your spam/junk folder if you don’t see them. You can also contact us anytime at customerservice@atlantabarber.com or 1-800-969-5666 for an update.
Q: Can I place an order without creating an account?
A: Yes. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and check out faster in the future.
SHIPPING
Q: How much does shipping cost?
A: We offer FREE SHIPPING on orders of $70 or more to the lower 48 states via FedEx Ground, UPS Ground, or USPS Priority Mail. Orders under $70 have a flat $8.95 shipping fee, shown at checkout before you confirm your order. Shipping rates for Alaska, Hawaii, and APO/FPO addresses are calculated at checkout.
Q: How quickly will my order ship?
A: 99% of orders ship within 1–2 business days. Orders are processed in the order they’re received. During peak periods, there may be slight delays, but we work hard to get everything out quickly.
Q: What if something I ordered is out of stock?
A: In rare cases, high demand can cause items to oversell. If that happens, we’ll contact you right away with options—such as waiting, substituting, or canceling the item.
Q: Do you offer expedited shipping?
A: Yes. Expedited shipping options are available at checkout. If your order is time-sensitive, we recommend calling us so we can make sure everything is handled properly.
RETURNS & SUPPORT
Q: What is your return policy?
A: We stand behind everything we sell. If you have an issue with a product or need to make a return, contact our customer service team and we’ll walk you through the process. We’re here to make it right.
Q: What if I receive a damaged or defective item?
A: Contact us immediately at 1-800-969-5666 or customerservice@atlantabarber.com. We’ll resolve the issue quickly with a replacement or other solution.
PAYMENT
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
CONTACT & STORE INFORMATION
Q: How can I reach customer service?
A: Our experienced team is ready to help.
Phone: 1-800-969-5666
Hours:
- Monday – Friday: 9:00 AM – 5:00 PM (ET)
- Saturday: 9:00 AM – 4:00 PM (ET)
Email: customerservice@atlantabarber.com
Q: Do you have a physical store?
A: Yes. Visit our walk-in location:
1376 Collier Rd NW
Atlanta, GA 30318
We’re open Monday through Saturday and located less than 2 miles off I-75.
ADDITIONAL INFORMATION
Q: Are you open on holidays?
A: Our offices and shipping department are closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving (and Black Friday), and Christmas Day.
Q: Why shop with us?
A: With over 80 years in business and a customer service team averaging 16 years of experience, we provide knowledgeable support, fast shipping, and only first-quality professional products. If you ever have a question—we’re just a call or email away.