Policies

Policies & Terms

Order Verification

Due to increased fraud, ABBS reserves the right to ship orders only to a verifiable billing address (for new customers) or an address confirmed to be associated with the cardholder.
If additional verification is required, we will contact you with options to complete your order.

Return Policy (30 Days)

We offer a 30-day return policy on most items, in addition to any applicable manufacturer warranty.

Non-Returnable Items (if opened)

For sanitary reasons, the following items cannot be returned once opened unless there is a verifiable manufacturer defect:

Straight razors
Shears
Combs & brushes
Guards
Liquids and sprays

Special order items (including barber chairs) are non-returnable.

How to Return an Item

Return items in original packaging with proper protection to prevent damage
Include a copy of your invoice for faster processing

Return Address:
Atlanta Barber and Beauty Supply – Returns Dept.
1376 Collier Rd NW
Atlanta, GA 30318

Refunds & Fees

Non-defective returns will be refunded minus our original shipping cost (if we paid shipping)
Refused shipments will be refunded minus both outbound and return shipping costs
A 15% restocking fee may apply to clippers, trimmers, shavers, and electrical items

Restocking fees are waived for verified manufacturer defects.

Example of defect: item does not power on
Not a defect: dissatisfaction with performance

All defect determinations are at ABBS discretion.

After 30 Days

Please refer to the manufacturer’s warranty. We’re happy to assist you in contacting the manufacturer if needed.

Damaged or Missing Items

You must report any missing or damaged items within 10 days of delivery.

Shipping Policy

Shipping Rates

FREE shipping on orders $70+ (Continental U.S. only)
$8.95 flat rate for orders under $70
Alaska, Hawaii, and APO/FPO rates are calculated at checkout

Shipping Methods

We ship via FedEx, UPS, and USPS and reserve the right to choose the most cost-effective method.

P.O. Box orders ship via USPS
Small/light items may ship via USPS First Class

Note: Some residential deliveries may require a signature.

Processing & Delivery

Orders placed before 12:00 PM ET typically ship the same business day
Most orders ship within 1–2 business days
Orders are processed in the order received

If an item is oversold or backordered, we will contact you with options (wait, substitute, or refund).

Expedited Shipping

Next Day Air & Two Day Air available at checkout
Orders must be placed by 1:00 PM ET for same-day processing
Carriers do not pick up on weekends or holidays
- Example: Friday Next Day Air ships Monday, delivers Tuesday

Delivery Time Notes

We cannot guarantee delivery dates. Delays may occur due to:

Weather
Carrier issues (FedEx, UPS, USPS)
Manufacturer backorders

Shipments containing liquids or sprays (ORM-D materials) may take longer to residential addresses than commercial locations.

Backorders

If an item is delayed more than 1 week, we will notify you via email. You may request a refund at any time for delayed items.

Shipping Restrictions

We ship only within the United States (including AK, HI, APO/FPO)
We cannot ship liquids or sprays to AK, HI, or APO/FPO due to postal regulations

Additional Policies

Wholesale

We are not a wholesaler; however, our pricing is highly competitive and often below MSRP.

Pricing & Product Accuracy

Prices are subject to change based on manufacturer updates
We reserve the right to correct pricing or product description errors at any time

Product Images

Images may vary slightly due to manufacturer changes.
If you receive the correct model/style ordered, return shipping is not covered for cosmetic differences. However, returns are accepted within the policy period.

Holiday Closures

ABBS offices and shipping are closed on:

New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving (and Black Friday)
Christmas Day

Questions?

Call 1-800-969-5666
Email: customerservice@atlantabarber.com

We’re here to help.